Job opening

Managed Services Engineer - Nashua, NH, USA

Join the Managed Services Team and support Episerver’s Managed Services and Managed Cloud offerings. The Managed Services Engineer needs to have a positive attitude and the ability to deal with ambiguity in a fast paced environment. The position requires the right blend of technical depth, breadth, experience, leadership, and process awareness to handle the day-to-day responsibilities of these offerings. 

How to Excel at Episerver

  • Build strong and effective working relationships with the Service Management team and Engineering
  • Develop proficient understanding of all critical Episerver applications and services
  • Ability to lead and facilitate conference calls to address site incidents
  • Engage customers, develop relationships, and solve problems
  • Process focused; provides input to help improve/build processes
  • Flexibility to work any shift and to be on call outside of standard business hours

Essential Requirements

  • BA/BS degree in CS or equivalent technical experience.
  • Experience with networking infrastructure components such as application delivery controllers, load balancers, and firewalls
  • Working knowledge of change and problem management methodologies
  • Strong written and verbal communications skills; ability to communicate with audiences of all levels
  • Fast learner with good troubleshooting and analytical skills, and the ability to quickly solve complicated system and application issues
  • Able to work independently with minimal supervision, and stay focused on delivering results
  • Must possess a sense of urgency and passion for customer service
  • Good organizational skills and self-discipline
  • Monitor, triage, document, fix, and escalate all Managed Services support incidents

Minimum 1-3 years’ experience in the following skills and environments:

  • NOC or Operations environment
  • Supporting web based applications
  • Systems Administration experience with Windows Server, SQL Server, or IIS
  • Managed Hosting
  • Application and Data Security
  • Virtualization Software and Services

Apply Here

  1. Please send your resume to: USCareers@episerver.com
  2. Please include Req#: MS-17-104

About Episerver

Episerver connects digital commerce and digital marketing to help organizations create unique digital experiences for their customers, with measurable business results. The Episerver Digital Experience Cloud™ combines content, commerce, multi-channel marketing, and predictive analytics in a single platform to work full-circle for businesses online – from intelligent real-time personalization and lead-generation through to conversion and repeat business – with unprecedented ease-of-use.

Sitting at the center of the digital experience ecosystem, Episerver empowers digital leaders to embrace disruptive, transformational strategies to deliver standout experiences for their customers – everywhere they engage.

Founded in 1994, Episerver has offices in Australia, Denmark, Finland, The Netherlands, Norway, Singapore, South Africa, Spain, Sweden, UAE, UK and the USA.

If you are interested in a pivotal role within a company that is charting new territory in a market undergoing phenomenal growth, then Episerver is the place for you!

You will have the opportunity to work with some fantastic brands; industry thought leaders; and those shaping the digital experience landscape, while enjoying a flexible, collaborative and a stimulating work environment that will keep you engaged.