Despite drastic rises in mobile adoption, 44% of top international retailers still do not offer an iPhone application. That’s according to a new cross-country benchmark from Episerver, which combines research from eleven nations including the UK, US, Australia and countries across Europe.
The research, which benchmarked one hundred leading retailers around the world, also found that 46% do not provide an iPad-compatible application. Support for Android tablets is even less common, with 62% of retailers relying purely on mobile-compatible websites rather than Android-specific tablet apps.
Commenting on this finding, David Bowen, Director of Product Management at Episerver, said, “It’s surprising to see just how many of the world’s top retailers are failing to make the jump to a mobile-first approach. While mobile and responsive web design should be a retailer’s first priority given that web is more often a consumer’s first port of call, mobile apps are playing an increasingly dominant role in the customer journey. Mobile apps must factor in any online retailer’s strategy, enabling them to keep their business at the forefront of the customer’s mind and ensure products are never more than a click, tap or swipe away.”
Other findings from the Episerver study show that, across the eleven countries, UK retailers offer the best mobile shopping experiences, with John Lewis topping the list of 100 retailers. This is followed by the US’ Home Depot and Swedish-owned IKEA. Finnish retailers are the least likely to include mobile within their marketing or ecommerce strategies.
Interestingly, despite their significant presence within the mobile and retail markets, both Amazon UK and Amazon US failed to make it into the top five retailers for global mobile strategy.
Top mobile retailers (US/UK/Australia/Nordics/Benelux)
Find out more about Episerver’s global mobile benchmark and download the individual national reports here
For the top 100 mobile retailer ranking, visit here http://www.episerver.com/top-100-mobile-retailer
Episerver connects digital commerce and digital marketing to help organizations create unique digital experiences for their customers, with measurable business results. The Episerver Digital Experience Cloud™ combines content, commerce, multi-channel marketing, and predictive analytics in a single platform to work full-circle for businesses online – from intelligent real-time personalization and lead-generation through to conversion and repeat business – with unprecedented ease-of-use. Sitting at the center of the digital experience ecosystem, Episerver empowers digital leaders to embrace disruptive, transformational strategies to deliver standout experiences for their customers – everywhere they engage. Founded in 1994, Episerver has offices in Australia, Denmark, Finland, The Netherlands, Norway, Singapore, South Africa, Spain, Sweden, UAE, UK and the USA. For more information visit www.Episerver.com