LiveEngage from LivePerson is chat for ecommerce and web sites that gives Episerver customers a way to communicate directly with website visitors through a chat, increasing sales, customer satisfaction, and loyalty.
LiveEngage for Episerver enables e-commerce managers to replicate a great in-store experience within the online sales process. In fact, with superior intelligence, more engagement options, and with voice-of-the customer insights based on aggregate engagement results, the e-commerce manager can – in many ways – do a far better job, and do it with greater efficiency.
Clients typically realize:
LivePerson LiveEngage is a live chat capability integrated into Episerver websites. LiveEngage is a hosted service provided by LivePerson, and can be connected to licensed or DXC service implementations through a button on the site.
Episerver’s implementation of LiveEngage includes a secure agent dashboard. The dashboard provides the agent with task prioritization, notifications, and predictive intelligence about the chat conversation.