Compare packages and features

The Digital Experience Cloud Service is the end-to-end, full-stack digital platform that includes content management, digital marketing, enterprise search and digital commerce in a single cloud service.

Marketing & CMS Commerce

Marketing & CMS

Page views, yearly
Page views are measured per year, so you don't have to worry about traffic peaks any particular month. If you go above the included number of page view, you can choose to pay just for the overage or select one of the upgrade packages.
Content and digital asset management
Effectively manage content, including images and video, in a single screen. Atomized content allows dividing content into smaller pieces to enable effective reuse and personalization.
A/B testing and personalization
Test and personalize content as part of the publishing flow and without any need for programming.
Campaign management and collaboration
Easily manage campaigns and promotions, including landing pages, forms, CTAs, and offers. Preview campaigns as they will appear when launch, and collaborate within the team with in-app chat, workflows, and projects.
Reporting and analytics
Comprehensive reporting and integrated on-page analytics.
Enterprise search
Built-in enterprise search allows intutive free-text search, faceting, automatically created landing pages, and aggregation of content from multiple sources.
Elastic autoscale & CDN
High availability and performance thanks to automatic elastic scaling and load balancing. Includes world-wide content delivery network service.
Multiple deployment environments
Includes three separate deployment environments for development, test, and production, with managed deployment processes.
24/7 monitoring and support
Around-the-clock proactive monitoring and support ensures that your digital presence is always available and performs well.

Group

Page views
2.4M
Content and digital asset management
Yes
A/B testing and personalization
Yes
Campaign management and collaboration
Yes
Reporting and analytics
Yes
Enterprise search
Yes
Elastic autoscale & CDN
Yes
Multiple deployment environments
Yes
24/7 monitoring and support
Yes
MOST POPULAR

Corporate

Page views
12M
Content and digital asset management
Yes
A/B testing and personalization
Yes
Campaign management and collaboration
Yes
Reporting and analytics
Yes
Enterprise search
Yes
Elastic autoscale & CDN
Yes
Multiple deployment environments
Yes
24/7 monitoring and support
Yes

Enterprise

Page views
60M
Content and digital asset management
Yes
A/B testing and personalization
Yes
Campaign management and collaboration
Yes
Reporting and analytics
Yes
Enterprise search
Yes
Elastic autoscale & CDN
Yes
Multiple deployment environments
Yes
24/7 monitoring and support
Yes

Learn more about the features included

General capabilities

Episerver’s platform enables authoring, campaign management, search, email marketing, and personalization all in one screen.
Plan feature

Group

Select

Corporate

Select

Enterprise

Select
Content management system (CMS)
Be efficient by focusing on the content and your messaging, not the interface. The tools are there when you need them, but the content is always in focus.
Yes Yes Yes
On-page and in-context content editing
Using the On-Page Edit feature users can edit directly on the page and view updates in real time as changes are made.
Yes Yes Yes
Drag-and-drop authoring
Media, pages, small content blocks (i.e. banners, maps, teasers, etc.), and products all share the same drag and drop capabilities making it easy for web editors to work with and structure content any content in a similar manner.
Yes Yes Yes
Digital asset management
The Episerver Asset Manager provides role based access, file versioning, customizable file metadata, and more. Content contributors can add metadata to files and using the Asset Manager. Custom metadata properties can be added of various data types.
Yes Yes Yes
Drag-and-drop form and survey creation
The forms designer is a WYSIWYG tool that enables users to drag fields onto the form and adjust the layout.
Yes Yes Yes
Editing and preview for any device or channel
The view button can be used to switch between different channels or screens (e.g. desktop, tablet, phone) to see how your content adapts the layout to, for example, an iPhone or iPad.
Yes Yes Yes
Personalization for target audiences and segments
Visitor groups in Episerver enables you to target content to specific audiences based on criteria such as geographic location, visited pages, profile properties, referrer, search keywords, and more.
Yes Yes Yes
SEO metadata authoring with actionable metrics
Optimize your content based on specific keywords. Get on-page recommendations and increase your search engine rankings.
Yes Yes Yes
Social channel content distribution
Set up various social channels and configure which editors and marketers can publish to each. When an article or product should be promoted, can create a social message and target it to the social channels of your choice.
Yes Yes Yes
Bulk content publishing
Create new content or edit existing content and add to a project, to either publish them immediately or schedule them for publishing at a specific date. Adding content to a project means that the content will be associated with the project.
Yes Yes Yes
Campaign management
Create campaigns that connect different systems and span across content, commerce and behavioral data. Stage and preview content, promotions and discounts that belong to specific campaigns with a specific goal.
Yes Yes Yes
Multisite management
Multiple sites and sub sites can be easily managed from a single instance of Episerver.
Yes Yes Yes
Content reuse between sites, pages and channels
Powerful content reuse tools facilitate content reuse across multiple sites, separating the presentation from the data so that the same content can be rendered in various formats and displayed in various contexts.
Yes Yes Yes
Enterprise search and relevance
The built-in Episerver search engine enables external and internal users to search content across multiple Episerver sites. Users can perform free text and Boolean searches.
Yes Yes Yes
Analytics
Measure and optimize traffic cross channel in the context of your work. Get analytics insights when creating content to improve content optimization powered by Google Analytics
Yes Yes Yes
A/B and optimization tools
Quickly set up A/B Tests on multiple variations of a page to see which one generates the most conversions. Visitors are routed to the different variations while the test is running.
Yes Yes Yes
Language management
Allow editors to work with multiple languages, and instantly see which content has been translated and which hasn't. Use auto-translate to get started quickly.
Yes Yes Yes
Version comparison
Content versions can be compared side by side including comparing different language versions.
Yes Yes Yes
Version history
Episerver maintains comprehensive version history of all content items including who updated the item and when.
Yes Yes Yes
User, role and permission management
Administrators can create users, groups, and roles to grant permissions to content items, pages, types of pages, blocks (smaller widgets of content), media, properties, files, folders, and language variations.
Yes Yes Yes
Reporting
Dashboards enable editorial and administrative users to personalize and aggregate the tools most relevant for them to simplify and streamline their day to day tasks.
Yes Yes Yes
.NET and REST API
Standard .NET components and open, well-documented APIs enable easy addition of new functionalities, both via integration using web services or in-proc APIs.
Yes Yes Yes
Unlimited websites
Unlimited sites included in a single Web App for a single code base. Multiple sites are handled by the multisite features in Episerver. There are practical and technical limits that each Web App can use on number of sites in the DXC Service.
Yes Yes Yes
Transactional emails, monthly
Emails triggered automatically from a users interactions with the website such as form submissions, email confirmation, order confirmation, shipping notifications, abandoned cart, etc.
10,000 100,000 250,000
Additional transactional emails
Pre-pay for additional Transactional Emails. Overages for additional Transactional Emails that were not pre-paid will incur higher cost.
Option Option Option
Enterprise search
Episerver Find enterprise search
The built-in Episerver search engine enables external and internal users to search content across multiple Episerver sites. Users can perform free text and Boolean searches.
Yes Yes Yes
Additional languages
Add additional languages for advanced language processing. See the Supported Languages section on Episerver World for additional details.
10 10 33
Maximum number of languages
Maximum number of languages, including optional languages.
Option Option Yes
Find Connections
Crawling of web and RSS sources, such as legacy web sites or internal systems that allow crawling.
Option Yes Yes
Find Developer Index
Episerver Find license for development. Common usage is for developers to work on their local machine leveraging Find index in the cloud.
Option Option Option
Omnichannel campaign management
Episerver Campaign
Baseline package for Campaign - varying amounts of email depending on the package plus live analytics, mobile fusion, visual link, and deep analytics.
Option Option Option
Episerver Campaign Additional Emails
Additional Emails per year over and above the base amount.
Option Option Option
Additional platform components
DXH connectors
Connectors for leading third-party marketing and productivity applications and services to help maximize efficiency and minimize cost.
Option 2 2
Episerver UGC powered by Stackla Group
Episerver UGC Group is a cloud-based solution for marketers to collect, curate, and present user generated content from multiple social media feeds. Group package includes 5 administrative logins, up to 20 aggregation terms, up to 10 filters, and 150k of data storage.
Option Option Option
Episerver UGC powered by Stackla Enterprise
Episerver UGC Enterprise includes all the functionalities of UGC Group, plus rights management (by registration or response), geo-tagging, webhooks, and REST API. Enterprise package Includes 10 administrative logins, up to 60 aggregation terms, up to 20 filters, and 150k of data storage.
Option Option Option
Episerver UGC powered by Stackla Upgrade
Upgrade from UGC Group to UGC Enterprise, pro-rated for term of annual contract
Option Option Option
Episerver Social
Episerver Social is a cloud-based platform of extensible services for modeling and managing community-generated content. Comments and ratings combine to help deliver user reviews, which can be associated with resources such as content and products.
Option Option Option
Episerver Social: page views
Included in the 2.4M Included in the 12M Included in the 60M
LivePerson
LivePerson is a live chat capability integrated into websites. LiveEngage is a hosted service provided by LivePerson and can be integrated into licensed or DXC Service implementations through tags on the pages of the site.
Option Option Option

Technical capabilites

Get a flexible, scalable platform that is always monitored and up to date.
Plan feature

Group

Select

Corporate

Select

Enterprise

Select
Application & services availability, SLA
The Digital Experience Cloud Service Level Agreement (SLA) regulates the service level received by the customer in respect to its websites based on Episerver Software Platforms, hardware infrastructure, network infrastructure, operating systems and baseline technologies needed to operate the customer website.
99.7% 99.9% 99.9%
Additional 0.2% SLA
Option N/A N/A
Elastic autoscale
The Digital Experience Cloud Service will adapt and automatically scale to handle increases or decreases in traffic and site load.
Yes Yes Yes
Domain name hosting
Hosting of the customers domains.
- Yes Yes
Web application firewall
A Web Application Firewall (WAF) sits in front of web applications to filter out malicious traffic at the application layer.
Yes Yes Yes
Content delivery network, CDN
Content Delivery Network (CDN) allows placements of assets such as images and video, and even whole web pages, at the very edge of the network closet to customers to ensure top performance. It also adds security layers protecting your application from online threats before it is even reached.
Yes Yes Yes
Content delivery network (China)
Customers with a presence in China may wish to extend their CDN capabilities with this additional offer to ensure visitors within China have the best experience.
Option Option Option
Vulnerability management
Patching of the Web App is handled by Microsoft. This does not include patching of the Episerver software since this is handled by the partner or customer developers.
Yes Yes Yes
Web vulnerability scanning
Active and passive security tests against login forms, error messages, database backups, and other common areas of security holes. Includes OWASP. Customer receives a report.
Option Option Option
DDoS mitigation
DDoS (Distributed Denial of Service) attacks are common and complex, and traditional on-premise solutions cannot handle these. Episerver DXC Service offers advanced protection at the network edge through its CDN provider including UDP and ICMP protocols...
Yes Yes Yes
Backup
Episerver performs regular backups of the application and database.
Yes Yes Yes
Database retention
Episerver performs regular backups of the application and database. Episerver saves backup copies for thirty-five (35) days after which Episerver does not take responsibility for the backup information (retention 35 days).
35 days 35 days 35 days
Application monitoring
APM including code level transaction and associated performance monitoring.
Yes Yes Yes
Synthetic monitoring
Availability check for the application.
Yes Yes Yes
Transactional monitoring
Transactional monitoring helps ensure your website is working as expected by providing automatic validation of the individual transactions, or scenario steps, that occur in the website visitors flow.
Option Option Option
SSL/TLS encryption
TLS/SSL is commonly used for encrypted integration and communication with other services over HTTP (HTTPS).
Yes Yes Yes
SSL certificate
The service includes a shared TLS/SSL certificate provided by Episerver that will be valid for multiple domains in a multi-site configuration. This means that all domains will be TLS/SSL secured by default. Episerver manages renewals of the shared certificate.
Yes Yes Yes
Additional SSL certificate
The included one (1) SSL Certificate is typically sufficent. For customers wishing to have additional SSL Certifications they are Option at an additional cost.
Option Option Option
Virtual private network (VPN)
One VPN connection is included.
Yes Yes Yes
IPv6
While Azure did not support IPv6 at the time of authoring this content the CDN leveraged in the services does and translates/communicates in IPv4 down to the web application.
Yes Yes Yes
HTTP/2
This is a major rewrite of the HTTP protocol to support advancements in web technologies and best support modern websites.
Yes Yes Yes
Websockets
WebSockets is a communication protocol for web browsers and servers.
Yes Yes Yes
MPLS connection/Port
Allows connectivity from the Episerver application to your premises or another location through a private secured line, as opposed to the public internet. This offers increased reliability, lower latency, and higher security.
Option Option Option
Deployments
Production
This is the live environment. In Production, website users will perform authoring of content, using for example the Episerver content publishing flow or projects, and website visitors can access public content.
Yes Yes Yes
Preproduction
Episerver uses this environment to test production deployment, and verify performance and operational functionality. Customers may also use for UAT, load testing, or approved penetration testing.
Yes Yes Yes
Integration
Partners and customer deploy the full solution, as daily builds or continuous releases. Here customers can validate initial integrations with external systems, perform functional testing, and add initial content in the case of a first-time deployment.
Yes Yes Yes
Additional deployment environments
If there are multiple development streams running in parallel, it is sometimes convenient to have a number of additional deployment environments.
Option Option Option

Sizing

Page views can be added to each service level if needed.
Plan feature

Group

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Corporate

Select

Enterprise

Select
Page views, yearly
Included amount as a part of the base package.
2.4M 12M 60M
Additional page views
Additional available at an extra cost.
Option Option Option

Support/Managed Services

We are always ready to support you, whenever you need it.
Plan feature

Group

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Corporate

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Enterprise

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Managed service
Yes Yes Yes
24/7 support
Support is the process of identifying and responding to incidents reported to Episerver by email, or phone. Support is limited to Developer Support, relating to the programmatic use and operation of the Episerver platform.
Yes Yes Yes
Support SLA
Availability management
"Availability" means availability of the Customer Web Site(s) based on the Episerver Software Platform(s) and the ability to serve web content and commerce.
24/7 24/7 24/7
Incident management
“Incident” means any event which is not part of the standard operation of the Service and which causes or may reasonably be expected to cause, an interruption to, or a reduction in the quality of, the Service.
24/7 24/7 24/7
Problem management
A "Problem" is a reoccurring issue within the Service. Problem Management is research and root cause analysis to permanently resolve the Problem.
24/7 24/7 24/7
Software maintenance
Maintenance is the access to the latest software updates released by Episerver for products that have been licensed either through a partner or directly from Episerver.
Yes Yes Yes