Transform mass communications into truly personalized interactions with your customers

Product quality and consistent customer service are no longer enough. Today's consumers expect a tailored, bespoke experience at an individual level, whether they're interacting with your brand online or off. Is your multichannel strategy up to snuff?

Always-on personalization with Episerver

  • Email Recommendations

    Episerver Reach ensures each communication is completely personalized for each recipient every time they open a message. By analyzing the past and current behavior of a customer, our solution enables marketers to easily provide the most relevant content and products, every time they engage.

  • Email Triggers

    Episerver Reach also enables the use of triggers to recover lost sales or identify products viewed but not basketed. Abandoned cart or browse? Automatically send an email with an additional offer or incentive for basketed items or personalized product alternatives to further encourage a purchase. Build a strategy around your own specified action by determining what offer should be sent in any given situation. Send an individual to a specific campaign, add them to a target list for a future campaign, or remove them from a specified list depending on their individual behavior on the site.

  • High Value Contact Lists

    Event triggers in Episerver Reach facilitate the build out of high value contact lists for your customer service and sales teams. Rather than triggering an email send, the user ID can be fed directly into the business CRM system. The customer may then be contacted in their preferred channel, whether that is email or a phone call from a customer service representative.

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Episerver Reach - Increase engagement with event triggering

Episerver Reach is part of the Episerver Personalization suite of intelligent omnichannel solutions for commerce, content and search personalization - including product recommendations for web and email, and automatic triggers and actions that quickly increase conversions, average order value, and customer satisfaction. 

Experience rapid ROI with a proven solution. 

  • Increased site revenues: Personalized emails have been proven to generate up to 40% more revenue than non-personalized emails.
  • Increased conversions: Episerver Reach includes ten automated behavioral targeting strategies to help you recover sales that would have otherwise been lost. 
  • Increased customer satisfaction and retention: Offering your customers a personalized experience every time they interact with your brand is sure to exceed excpectations and keep them coming back again and again.

Empower your team with the tools necessary for effective engagement with visitors.

  • Personalized emails: By analyzing the past and present behavior of each consumer, Episerver Reach enables marketers to ensure each communication is completely personalized for each recipient, every time they open a message.
  • Effective strategies and machine learning: Easily create product suggestions based on previously purchased products, new products and more to encourage conversions.
  • Effortless implementation: Episerver Reach is easy to set up and generates a noticeable return on investment quickly.