ComAround Self Service™ is a form of web-based self service that can help you to deal with support cases more efficiently, resulting in lower support costs and better service.
ComAround Self Service™ is now a leading web service for dealing with support issues by self service. More than five hundred companies, municipalities and authorities are using our service 24 hours a day in order to assist and facilitate their work, both in-house within their own organizations and out among customers.
ComAround Self Service™ supports your IT department and customer service team in their work with in-house and external support. Users get fast answers to their questions so they can devote themselves to the right things. So this service is an investment that quickly pays for itself. ComAround Self Service™ has proven to be invaluable with respect to migrations and switches to new software versions, but also as a direct service on a website or in an online store.
Stable platform - smart functions - three learning methods
Our ComAround Self Service™ is based on a stable technical platform and comprises a number of smart functions. This is what's known as a "cloud service", which means we run the service online and you don't need to install any software locally.
We have three different types of guides to help users find answers to their questions. We use text guides for simple, straightforward instructions, video guides for demonstrations, and interactive guides for anyone wanting to practise certain things. We put much emphasis on the development of a user-friendly interface for administrators of the service and also for end users in need of quick answers.
A few facts on our service
- Became what's known as a "cloud service" in 2001
- Currently has around a million users
- Used in more than 130 countries