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EPiDesk is a help desk system based on the award-winning platform EPiServer. EPiDesk is simple to install, use and customize to your own requirements.
EPiDesk can be used in many different ways
EPiDesk can be used in many different ways, for example as a support or help desk system for internal and external support, administration of e-mail addresses, error reporting, task assignment, etc. The different areas of usage can also be combined in the same system. For example, a municipality's Web- or e-mail-based communication channel with citizens, or an organization's information department that accepts assignments, questions and comments from external resources. EPiDesk can also be used as sales support in organizations and as a help desk system within an IT department.
Easy reporting and efficient feedback
Your customers and employees report into the system via e-mail or by filling in a form. A case that has been received is logged and given a unique case number. The customer is automatically sent an e-mail message with confirmation that the case has been received and instructions on how the case can be followed via a built-in extranet.
All communication about the case is stored in one place, making it easy for both support personnel and customers to have an overview of how the case is being managed. The system clearly shows who is responsible for the case and who is currently working on the case. EPiDesk automatically keeps track of who is working on the case and sends reminders if a question hasn't been answered.
Cases in EPiDesk can be prioritized and categorized according to the case type and character. EPiDesk also has built-in escalation and customizable action times that are automatically connected to the case priority.
IMPORTANT! EPiDesk (latest version 2.04) is based on EPiServer 4.62 and is currently not supporting EPiServer CMS 5.