The Managed Services Engineer is part of a team chartered to support Episerver Services and Managed Cloud offerings. The position requires a native Japanese speaker (who is bilingual in English) to join or Sydney based Managed Services team. The successful candidate will have the right blend of technical depth, breadth, experience, leadership, and process awareness to handle the day-to-day responsibilities of Episerver’s offerings. A positive attitude and the ability to deal with ambiguity in a fast paced environment are essential in this role. Good organizational skills and self-discipline are also required. Your written and spoken Japanese will be proficient as you will be the primary Managed Services liaison for our Japanese based customers and partners and will be responsible for the day to day Managed Services actives for Japan.
You will be responsible for managing and delivering the Episerver Digital Experience Cloud (DXC) Service onboarding process including:
Service Level Management
Episerver connects digital commerce and digital marketing to help organizations create unique digital experiences for their customers, with measurable business results. The Episerver Digital Experience Cloud™ combines content, commerce, multi-channel marketing, and predictive analytics in a single platform to work full-circle for businesses online – from intelligent real-time personalization and lead-generation through to conversion and repeat business – with unprecedented ease-of-use.
Sitting at the center of the digital experience ecosystem, Episerver empowers digital leaders to embrace disruptive, transformational strategies to deliver standout experiences for their customers – everywhere they engage.
Founded in 1994, Episerver has offices in Australia, Denmark, Finland, Germany, The Netherlands, Norway, Singapore, South Africa, Spain, Sweden, UAE, UK, the USA and Vietnam.
If you are interested in a pivotal role within a company that is charting new territory in a market undergoing phenomenal growth, then Episerver is the place for you!
You will have the opportunity to work with some fantastic brands; industry thought leaders; and those shaping the digital experience landscape, while enjoying a flexible, collaborative and a stimulating work environment that will keep you engaged.