As a Service Level Manager you will maintain and improve service quality, developing customer satisfaction and ensuring that Episerver Managed Services and Support meet customer requirements by continuous review of needs and contractual obligations. You are responsible to facilitate corrective action for non-performance through a cycle of agreeing and monitoring service performance and instigation of clear actions for root cause analysis (RCA) and irreversible corrective action (ICA).
Do you want to take responsibility for a program of continuous service improvement, based on industry best practice and benchmarking against other high performing organizations? Then join our team based in Stockholm, where our stylish office lies in the heart of town.
Episerver connects digital commerce and digital marketing to help organizations create unique digital experiences for their customers, with measurable business results. The Episerver Digital Experience Cloud™ combines content, commerce, multi-channel marketing, and predictive analytics in a single platform to work full-circle for businesses online – from intelligent real-time personalization and lead-generation through to conversion and repeat business – with unprecedented ease-of-use.
Sitting at the center of the digital experience ecosystem, Episerver empowers digital leaders to embrace disruptive, transformational strategies to deliver standout experiences for their customers – everywhere they engage.
Founded in 1994, Episerver has offices in Australia, Denmark, Finland, Germany, The Netherlands, Norway, Singapore, South Africa, Spain, Sweden, UAE, UK, the USA and Vietnam.
If you are interested in a pivotal role within a company that is charting new territory in a market undergoing phenomenal growth, then Episerver is the place for you!
You will have the opportunity to work with some fantastic brands; industry thought leaders; and those shaping the digital experience landscape, while enjoying a flexible, collaborative and a stimulating work environment that will keep you engaged.