Job opening

Deliverability Manager - Berlin, Germany / London, UK / Stockholm, Sweden

As Deliverability Manager you will join the Ops team of Episerver and ensure that our business clients by using Epi Campaign reach their prospects accurately, compliant and fast. Your consulting focus and digital-minded service approach will serve clients as well as internal sparring partners such as customer success, etc. You will be able to work in this role from either Berlin, Stockholm or London.

The Role

  • Oversee, lead and monitor global bulk email operations
  • Expand and optimize sending infrastructure and strategically manage IP pools
  • Maximise delivery rates, sender reputation and folder placement of our client’s emails
  • Analyse email performance KPIs, troubleshoot deliverability issues and develop strategies for optimization
  • Advise on best practices regarding email authentication, IP management, contact acquisition, list management and sending strategy
  • Screening of new clients, creation of compliance reports and onboarding strategies
  • Handling of abuse cases by strongly promoting our anti-spam policy
  • Mail server configuration in cooperation with the operations team
  • Work closely with a global team of Customer Success, Support and Onboarding Managers and support them on the subject of email delivery
  • Optimize and implement processes on a global level through trainings, producing internal and external resources and continuous collaboration between departments
  • Manage relationships with industry stakeholders such as Internet Service Providers, whitelist and blacklist operators and anti-spam vendors
  • Participate in industry events and represent Episerver in the email community

Your Profile

  • Prior experience in deliverability operations with an ESP, ISP, or anti-spam vendor
  • Deep understanding of email deliverability technologies and protocols, such as SMTP, MTAs, DNS authentication technologies, IP reputation, list acquisition and hygiene strategies
  • Passion about troubleshooting, data analysis and process management
  • Strong Microsoft PowerPoint, Excel and project management skills
  • Strong analytical and problem-solving skills and logical understanding
  • Strong written and interpersonal skills and ability to present statements in a binding manner
  • High level of accuracy, teamwork and motivation to continuously improve
  • Excellent spoken and written English, German is a plus
  • Preferably good relationships with the deliverability industry

 

Our Offer

  • An innovative environment with a positive work culture and a global mindset
  • High degree of responsibility and impact and plenty of room for professional development
  • Lived work-life balance
  • Permanent contract and competitive salary based on prior experience
  • Intensive onboarding phase and training possibilities
  • Regular team and company events
  • Free public transport ticket or company car park 

Apply Here

  1. Please send your resume and references to: BerlinCareers@episerver.com
  2. Please include Subject Line: Deliverability Manager

About Episerver

Episerver connects digital commerce and digital marketing to help organizations create unique digital experiences for their customers, with measurable business results. The Episerver Digital Experience Cloud™ combines content, commerce, multi-channel marketing, and predictive analytics in a single platform to work full-circle for businesses online – from intelligent real-time personalization and lead-generation through to conversion and repeat business – with unprecedented ease-of-use.

Sitting at the center of the digital experience ecosystem, Episerver empowers digital leaders to embrace disruptive, transformational strategies to deliver standout experiences for their customers – everywhere they engage.

Founded in 1994, Episerver has offices in Australia, Denmark, Finland, Germany, The Netherlands, Norway, Singapore, South Africa, Spain, Sweden, UAE, UK, the USA and Vietnam.

If you are interested in a pivotal role within a company that is charting new territory in a market undergoing phenomenal growth, then Episerver is the place for you!

You will have the opportunity to work with some fantastic brands; industry thought leaders; and those shaping the digital experience landscape, while enjoying a flexible, collaborative and a stimulating work environment that will keep you engaged.