Agenda Icon: Start Date: 2018-05-10

17:25: Guest Keynote: Bridges and Barriers: Five critical changes to tomorrow’s customer relationship

Technology is stripping friction from the interaction between brand and customer, bringing the two closer than ever. But it is also raising new barriers to brands that will make decades-old, trusted channels of communication obsolete. Understand the opportunities and threats created by the coming together of human and machine, and see how they will affect your business in the years ahead.

Presenter: Tom Cheesewright, Futurist speaker

Technology is stripping friction from the interaction between brand and customer, bringing the two closer than ever. But it is also raising new barriers to brands that will make decades-old, trusted channels of communication obsolete. Understand the opportunities and threats created by the coming together of human and machine, and see how they will affect your business in the years ahead.

Presenter: Tom Cheesewright, Futurist speaker