Agenda Icon: Start Date: 2018-03-13

10:15: Powering Toppers Pizza's Growth with Episerver

Rightpoint and Toppers Pizza are merging physical and digital worlds by building a world-class customer experience that showcases Toppers' unique brand proposition to "never settle" on providing a better pizza offering. This customer experience, featuring a custom Point of Sale (POS) and a new site built on the Episerver Digital Experience Cloud, will drive customer loyalty, online sales, and cross-selling opportunities while streamlining corporate and franchise store operations and reducing overhead. This solution is the cornerstone of Toppers Pizza's future strategic initiatives and key to achieving its growth goals. 

Key objectives for the new commerce experience are to:

  • Increase the average order size through personalization and better merchandising
  • Increase customer engagement and order frequency
  • Deliver highly relevant merchandising offers and promotions via cross-sell and upsell
  • Allow local stores to create their own store content, pricing and promotions
  • Integrate deeply with the POS system to provide a single view of the customer regardless of where they buy
  • Reduce technical debt and cost through the use of an extensive set of features available out of the box, including real-time A/B Testing
  • Provide the foundation for an extended experience via mobile apps and loyalty programs

Rightpoint and Toppers Pizza are merging physical and digital worlds by building a world-class customer experience that showcases Toppers' unique brand proposition to "never settle" on providing a better pizza offering. This customer experience, featuring a custom Point of Sale (POS) and a new site built on the Episerver Digital Experience Cloud, will drive customer loyalty, online sales, and cross-selling opportunities while streamlining corporate and franchise store operations and reducing overhead. This solution is the cornerstone of Toppers Pizza's future strategic initiatives and key to achieving its growth goals. 

Key objectives for the new commerce experience are to:

  • Increase the average order size through personalization and better merchandising
  • Increase customer engagement and order frequency
  • Deliver highly relevant merchandising offers and promotions via cross-sell and upsell
  • Allow local stores to create their own store content, pricing and promotions
  • Integrate deeply with the POS system to provide a single view of the customer regardless of where they buy
  • Reduce technical debt and cost through the use of an extensive set of features available out of the box, including real-time A/B Testing
  • Provide the foundation for an extended experience via mobile apps and loyalty programs