Agenda Icon: Start Date: 2018-03-12

16:15: How to Measure ROI from Customer Experience Improvements on Episerver

Measuring the Return on Investment of Customer Experience improvements can be a very elusive thing. Improvements in CX should drive real business value, however, how do we actually measure the value? This session will include industry examples and applied best practices of how you can use the Episerver Digital Experience Cloud to activate highly personalized and relevant experiences that engage users and drive measurable ROI to the business. 

Measuring the Return on Investment of Customer Experience improvements can be a very elusive thing. Improvements in CX should drive real business value, however, how do we actually measure the value? This session will include industry examples and applied best practices of how you can use the Episerver Digital Experience Cloud to activate highly personalized and relevant experiences that engage users and drive measurable ROI to the business.