Agenda Icon: Start Date: 2018-03-13

16:30: Minimize Distractions for a Customer-first Approach

During a comprehensive procurement process, Pepper money envisaged a new way of thinking about Digital. Join this session to learn how Pepper Money's Joanne Thrift, Chief Marketing Officer, and Gary Boyd, Head of Digital, went from managing multiple vendors, partners and infrastructure with a heavy reliance on development for business as usual, to driving value from the Episerver Digital Experience Cloud platform and a delivery focused on improved acquisition and customer experience. 

During a comprehensive procurement process, Pepper money envisaged a new way of thinking about Digital. Join this session to learn how Pepper Money's Joanne Thrift, Chief Marketing Officer, and Gary Boyd, Head of Digital, went from managing multiple vendors, partners and infrastructure with a heavy reliance on development for business as usual, to driving value from the Episerver Digital Experience Cloud platform and a delivery focused on improved acquisition and customer experience.