Agenda Icon: Start Date: 2016-11-15

11:20: Childline & Amaze - putting young people at the heart of digital services

Discover how Amaze created a platform of self and counsellor-led therapeutic services to safeguard more children and young people online.

This year, the NSPCC’s Childline is 30 years old. Today its private, confidential child counselling services are accessed by more than 750,000 registered users and 1,500 counsellors. More than half of all interactions take place online.

So when Amaze and Episerver were asked to work with the NSPCC to create Childline’s new, seamless online experience, they knew that what was at stake was not clicks or sales or ROI. At the heart of this robust, secure service lay the safety of children and the security and anonymity of users.

In this session, Helena Raven, Associate Director at the NSPCC, and James Sharpe, Strategic Alliances Director, Amaze will explore the lessons learned from a project that involved:

  • Provision of a community where children and young people (aged 9 – 19) can anonymously seek the help they need in a secure environment
  • Seamless integration of Childline’s call centre workflow and case management systems
  • New self-help and peer-to-peer features and custom-building tools including chat, emotional indicators and therapeutic tools

The session will also consider the wider applicability for any organisation seeking to create a tailored, seamless, cross-platform digital strategy.

Speakers: Helena Raven, Associate Director, NSPCC - Digital and Child Safety Online and James Sharpe, Strategic Alliances Director, Amaze

Discover how Amaze created a platform of self and counsellor-led therapeutic services to safeguard more children and young people online.

This year, the NSPCC’s Childline is 30 years old. Today its private, confidential child counselling services are accessed by more than 750,000 registered users and 1,500 counsellors. More than half of all interactions take place online.

So when Amaze and Episerver were asked to work with the NSPCC to create Childline’s new, seamless online experience, they knew that what was at stake was not clicks or sales or ROI. At the heart of this robust, secure service lay the safety of children and the security and anonymity of users.

In this session, Helena Raven, Associate Director at the NSPCC, and James Sharpe, Strategic Alliances Director, Amaze will explore the lessons learned from a project that involved:

  • Provision of a community where children and young people (aged 9 – 19) can anonymously seek the help they need in a secure environment
  • Seamless integration of Childline’s call centre workflow and case management systems
  • New self-help and peer-to-peer features and custom-building tools including chat, emotional indicators and therapeutic tools

The session will also consider the wider applicability for any organisation seeking to create a tailored, seamless, cross-platform digital strategy.

Speakers: Helena Raven, Associate Director, NSPCC - Digital and Child Safety Online and James Sharpe, Strategic Alliances Director, Amaze