Agenda Icon: Start Date: 2016-11-09

13:40: Telenor - One Screen – Digital Transformation

Telenor Denmark has been at the forefront of an all-encompassing business transformation. We have taken data-centricity to a new level and created a seamless customer experience by means of an omni-channel approach. This business transformation will come to alter Telenor – both in Denmark and the rest of the Telenor countries – forever. We are in the middle of executing digital transformation throughout Europe and give millions of customers a totally new digital customer experience and service across channels, segments and products.

Speaker: Klaus Burchardt, Director, Development & Deliveries, BSS Europe

Telenor Denmark has been at the forefront of an all-encompassing business transformation. We have taken data-centricity to a new level and created a seamless customer experience by means of an omni-channel approach. This business transformation will come to alter Telenor – both in Denmark and the rest of the Telenor countries – forever. We are in the middle of executing digital transformation throughout Europe and give millions of customers a totally new digital customer experience and service across channels, segments and products.

Speaker: Klaus Burchardt, Director, Development & Deliveries, BSS Europe