Individualized Content feature list

All Individualized Content features

General capabilities

Plan features	Group 2.4M pageviews/year	Corporate 12M pageviews/year	Enterprise 60M pageviews/year
Page views, yearly Page views are measured per year, so you don't have to worry about traffic peaks any particular month. If you go above the included number of page view, you can choose to pay just for the overage or select one of the upgrade packages.	2.4M	12M	60M
Content management system (CMS) Be efficient by focusing on the content and your messaging, not the interface. The tools are there when you need them, but the content is always in focus.
On-page and in-context content editing Using the On-Page Edit feature users can edit directly on the page and view updates in real time as changes are made.
Drag-and-drop authoring Media, pages, small content blocks (i.e. banners, maps, teasers, etc.), and products all share the same drag and drop capabilities making it easy for web editors to work with and structure content any content in a similar manner.
Digital asset management The Episerver Asset Manager provides role based access, file versioning, customizable file metadata, and more. Content contributors can add metadata to files and using the Asset Manager. Custom metadata properties can be added of various data types.
Drag-and-drop form and survey creation The forms designer is a WYSIWYG tool that enables users to drag fields onto the form and adjust the layout.
Editing and preview for any device or channel The view button can be used to switch between different channels or screens (e.g. desktop, tablet, phone) to see how your content adapts the layout to, for example, an iPhone or iPad.
Personalization for target audiences and segments Visitor groups in Episerver enables you to target content to specific audiences based on criteria such as geographic location, visited pages, profile properties, referrer, search keywords, and more.
SEO metadata authoring with actionable metrics Optimize your content based on specific keywords. Get on-page recommendations and increase your search engine rankings.
Social channel content distribution Set up various social channels and configure which editors and marketers can publish to each. When an article or product should be promoted, can create a social message and target it to the social channels of your choice.
Bulk content publishing Create new content or edit existing content and add to a project, to either publish them immediately or schedule them for publishing at a specific date. Adding content to a project means that the content will be associated with the project.
Campaign management Create campaigns that connect different systems and span across content, commerce and behavioral data. Stage and preview content, promotions and discounts that belong to specific campaigns with a specific goal.
Multisite management Multiple sites and sub sites can be easily managed from a single instance of Episerver.
Content reuse between sites, pages and channels Powerful content reuse tools facilitate content reuse across multiple sites, separating the presentation from the data so that the same content can be rendered in various formats and displayed in various contexts.
Enterprise search and relevance The built-in Episerver search engine enables external and internal users to search content across multiple Episerver sites. Users can perform free text and Boolean searches.
Analytics Measure and optimize traffic cross channel in the context of your work. Get analytics insights when creating content to improve content optimization powered by Google Analytics
A/B and optimization tools Quickly set up A/B Tests on multiple variations of a page to see which one generates the most conversions. Visitors are routed to the different variations while the test is running.
Language management Allow editors to work with multiple languages, and instantly see which content has been translated and which hasn't. Use auto-translate to get started quickly.
Version comparison Content versions can be compared side by side including comparing different language versions.
Version history Episerver maintains comprehensive version history of all content items including who updated the item and when.
User, role and permission management Administrators can create users, groups, and roles to grant permissions to content items, pages, types of pages, blocks (smaller widgets of content), media, properties, files, folders, and language variations.
Reporting Dashboards enable editorial and administrative users to personalize and aggregate the tools most relevant for them to simplify and streamline their day to day tasks.
.NET and REST API Standard .NET components and open, well-documented APIs enable easy addition of new functionalities, both via integration using web services or in-proc APIs.
Unlimited websites Unlimited sites included in a single Web App for a single code base. Multiple sites are handled by the multisite features in Episerver. There are practical and technical limits that each Web App can use on number of sites in the DXC Service.
Transactional emails, monthly Emails triggered automatically from a users interactions with the website such as form submissions, email confirmation, order confirmation, shipping notifications, abandoned cart, etc.	10,000	100,000	250,000
Additional transactional emails Pre-pay for additional Transactional Emails. Overages for additional Transactional Emails that were not pre-paid will incur higher cost.	Option	Option	Option
Enterprise search
Episerver Find enterprise search The built-in Episerver search engine enables external and internal users to search content across multiple Episerver sites. Users can perform free text and Boolean searches.
Additional languages Add additional languages for advanced language processing. See the Supported Languages section on Episerver World for additional details.	10	10	33
Maximum number of languages Maximum number of languages, including optional languages.	Option	Option
Find Connections Crawling of web and RSS sources, such as legacy web sites or internal systems that allow crawling.	Option
Find Developer Index Episerver Find license for development. Common usage is for developers to work on their local machine leveraging Find index in the cloud.	1	1	1
Omnichannel campaign management
Episerver Campaign Baseline package for Campaign - varying amounts of email depending on the package plus live analytics, mobile fusion, visual link, and deep analytics.	Option	Option	Option
Episerver Campaign Additional Emails Additional Emails per year over and above the base amount.	Option	Option	Option
Additional platform components
DXH connectors Connectors for leading third-party marketing and productivity applications and services to help maximize efficiency and minimize cost.	Option	2	2
Episerver UGC powered by Stackla Group Episerver UGC Group is a cloud-based solution for marketers to collect, curate, and present user generated content from multiple social media feeds. Group package includes 5 administrative logins, up to 20 aggregation terms, up to 10 filters, and 150k of data storage.	Option	Option	Option
Episerver UGC powered by Stackla Enterprise Episerver UGC Enterprise includes all the functionalities of UGC Group, plus rights management (by registration or response), geo-tagging, webhooks, and REST API. Enterprise package Includes 10 administrative logins, up to 60 aggregation terms, up to 20 filters, and 150k of data storage.	Option	Option
Episerver UGC powered by Stackla Upgrade Upgrade from UGC Group to UGC Enterprise, pro-rated for term of annual contract	Option	Option	Option
Episerver Social Episerver Social is a cloud-based platform of extensible services for modeling and managing community-generated content. Comments and ratings combine to help deliver user reviews, which can be associated with resources such as content and products.	Option	Option	Option
Episerver Social: page views	Included in the 2.4M	Included in the 12M	Included in the 60M

Technical capabilities

Get a flexible, scalable platform that is always monitored and up to date.

Plan feature	Group 2.4M pageviews/year	Corporate 12M pageviews/year	Enterprise 60M pageviews/year
Application & services availability, SLA The Digital Experience Cloud Service Level Agreement (SLA) regulates the service level received by the customer in respect to its websites based on Episerver Software Platforms, hardware infrastructure, network infrastructure, operating systems and baseline technologies needed to operate the customer website.	99.7%	99.9%	99.9%
Additional 0.2% SLA	Option	N/A	N/A
Elastic autoscale The Digital Experience Cloud Service will adapt and automatically scale to handle increases or decreases in traffic and site load.
Domain name hosting Hosting of the customers domains.	-
Web application firewall A Web Application Firewall (WAF) sits in front of web applications to filter out malicious traffic at the application layer.
Content delivery network, CDN Content Delivery Network (CDN) allows placements of assets such as images and video, and even whole web pages, at the very edge of the network closet to customers to ensure top performance. It also adds security layers protecting your application from online threats before it is even reached.
Content delivery network (China) Customers with a presence in China may wish to extend their CDN capabilities with this additional offer to ensure visitors within China have the best experience.	Option	Option	Option
Vulnerability management Patching of the Web App is handled by Microsoft. This does not include patching of the Episerver software since this is handled by the partner or customer developers.
Web vulnerability scanning Active and passive security tests against login forms, error messages, database backups, and other common areas of security holes. Includes OWASP. Customer receives a report.	Option	Option	Option
DDoS mitigation DDoS (Distributed Denial of Service) attacks are common and complex, and traditional on-premise solutions cannot handle these. Episerver DXC Service offers advanced protection at the network edge through its CDN provider including UDP and ICMP protocols...
Backup Episerver performs regular backups of the application and database.
Database retention Episerver performs regular backups of the application and database. Episerver saves backup copies for thirty-five (35) days after which Episerver does not take responsibility for the backup information (retention 35 days).	35 days	35 days	35 days
Application monitoring APM including code level transaction and associated performance monitoring.
Synthetic monitoring Availability check for the application.
Transactional monitoring Transactional monitoring helps ensure your website is working as expected by providing automatic validation of the individual transactions, or scenario steps, that occur in the website visitors flow.	Option	Option	Option
SSL/TLS encryption TLS/SSL is commonly used for encrypted integration and communication with other services over HTTP (HTTPS).
SSL certificate The service includes a shared TLS/SSL certificate provided by Episerver that will be valid for multiple domains in a multi-site configuration. This means that all domains will be TLS/SSL secured by default. Episerver manages renewals of the shared certificate.
Additional SSL certificate The included one (1) SSL Certificate is typically sufficent. For customers wishing to have additional SSL Certifications they are Option at an additional cost.	Option	Option	Option
Virtual private network (VPN) One VPN connection is included.
IPv6 While Azure did not support IPv6 at the time of authoring this content the CDN leveraged in the services does and translates/communicates in IPv4 down to the web application.
HTTP/2 This is a major rewrite of the HTTP protocol to support advancements in web technologies and best support modern websites.
Websockets WebSockets is a communication protocol for web browsers and servers.
Automatic Failover An Episerver application that can automatically failover to another instance of the same application. An Episerver Application Environment for failover is one (1) Microsoft Azure™ web app, access to one (1) Azure SQL database, one (1) Azure Blob Storage. Application Environments for Commerce packages include one (1) additional Microsoft Azure™ web app and access to one (1) additional Azure SQL database. This also includes one (1) Azure Traffic Manager for handling the redirect if the primary site fails.	Option	Option	Option
Deployments
Production This is the live environment. In Production, website users will perform authoring of content, using for example the Episerver content publishing flow or projects, and website visitors can access public content.
Preproduction Episerver uses this environment to test production deployment, and verify performance and operational functionality. Customers may also use for UAT, load testing, or approved penetration testing.
Integration Partners and customer deploy the full solution, as daily builds or continuous releases. Here customers can validate initial integrations with external systems, perform functional testing, and add initial content in the case of a first-time deployment.
Additional deployment environments If there are multiple development streams running in parallel, it is sometimes convenient to have a number of additional deployment environments.	Option	Option	Option

Support/Managed Services

We are always ready to support you, whenever you need it.

Plan feature	Group 2.4M pageviews/year	Corporate 12M pageviews/year	Enterprise 60M pageviews/year
Managed service
24/7 support Support is the process of identifying and responding to incidents reported to Episerver by email, or phone. Support is limited to Developer Support, relating to the programmatic use and operation of the Episerver platform.
Support SLA
Availability management "Availability" means availability of the Customer Web Site(s) based on the Episerver Software Platform(s) and the ability to serve web content and commerce.	24/7	24/7	24/7
Incident management “Incident” means any event which is not part of the standard operation of the Service and which causes or may reasonably be expected to cause, an interruption to, or a reduction in the quality of, the Service.	24/7	24/7	24/7
Problem management A "Problem" is a reoccurring issue within the Service. Problem Management is research and root cause analysis to permanently resolve the Problem.	24/7	24/7	24/7
Software maintenance Maintenance is the access to the latest software updates released by Episerver for products that have been licensed either through a partner or directly from Episerver.

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All Individualized Content features

General capabilities

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Technical capabilities

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Enterprise

Support/Managed Services

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