Plan feature |
Group2.4M |
Corporate12M |
Enterprise60M |
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Managed service
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24/7 support
Support is the process of identifying and responding to incidents reported to Episerver by
email, or phone. Support is limited to Developer Support, relating to the programmatic
use and operation of the Episerver platform.
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Support SLA | ||||
Availability management
"Availability" means availability of the Customer Web Site(s) based on the Episerver Software
Platform(s) and the ability to serve web content and commerce.
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24/7 | 24/7 | 24/7 | |
Incident management
“Incident” means any event which is not part of the standard operation of the Service and
which causes or may reasonably be expected to cause, an interruption to, or a reduction
in the quality of, the Service.
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24/7 | 24/7 | 24/7 | |
Problem management
A "Problem" is a reoccurring issue within the Service. Problem Management is research and
root cause analysis to permanently resolve the Problem.
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24/7 | 24/7 | 24/7 | |
Software maintenance
Maintenance is the access to the latest software updates released by Episerver for products
that have been licensed either through a partner or directly from Episerver.
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Our representatives will help you find the best solution for your needs. Episerver's pricing is based on your requirements and a few key factors, such as the number of:
✓ It's completely free and non-binding.
✓ Your price estimate will be tailored to your company's needs.
✓ Our experts respond quickly and will answer all of your questions.
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