zenloop – CX & NPS PlatformPublisher: Zenloop Category: Analytics & Customer Intelligence Compatibility:
Strengthen customer relationships and promote customer obsession using zenloop’s CX Management platform based on the Net Promoter System® (NPS).
zenloop is an integrated Experience Management platform based on the Net Promoter Score®. The SaaS solution automatically collects customer feedback through various channels along the customer journey, analyzes and clusters it with the help of artificial intelligence and derives tailored measures to retain satisfied customers and win back churning customers.
By analyzing quantitative and qualitative feedback, zenloop helps you immediately identify churning customers, derive reasons for churn and alert stakeholders, and recover customers with personalized measures.
Collect actionable feedback at high response rates up to 25-30%
Excite and engage your organization with visualized real-time feedback
Identify immediate insights and trends with Smart Labels (text analytics)
Delight promoters and critics with personalized replies to reduce churn