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62% of marketers are not using personalisation in their campaigns

62% of marketers are not using personalisation in their campaigns

Almost two-thirds (62%) of UK marketers say they do not incorporate personalisation into their campaigns. That’s according to the new State of Digital Commerce report from Episerver, a global provider of a single platform to smartly manage digital content, commerce and marketing in the cloud.

While only 38% of marketers incorporate personalisation into their current promotional approach, this figure drops to as little as one in 10 among businesses with turnovers of £100,000 or less. For many marketers this failure to personalise campaigns may come down to a lack of in-depth understanding of customers, with 46% of marketers believing that a lack of sufficient insight into the customer journey is holding back their ability to create a truly omnichannel experience.

The majority of marketers are now using mobile, web and email content within their campaigns, yet more tailored content such as personalisation, geo-targeting and A/B tests are used by the minority across modern marketing campaigns.

The percentage of marketers using the following technologies in their current marketing strategies:

  • Websites: 92%
  • Email marketing: 70%
  • Mobile sites: 56%
  • Personalisation: 38%
  • Print catalogues: 33%
  • A/B testing: 31%
  • Triggered emails: 28%
  • Geo-targeting: 20%


Commenting on these findings, Joey Moore, head of product marketing at Episerver, said, “In 2017, personalised content and recommendations should be an integral part of any marketing initiative and it’s surprising to see so few marketers incorporating personalisation into their approach. As it stands there are more marketers promoting their brand through print catalogues than there are using basic personalisation techniques such as geo-targeting and triggered cart-abandonment emails


“Then it comes to online retailing in particular, if brands are going to compete with the likes of Amazon they must look to generate a higher quality of customer experiences. By incorporating personalised content, marketers can drastically shorten the sales cycle, providing customers with the products they require quickly and without the need to shop around. In many cases, the use of personalisation can drastically increase the effectiveness of an online campaign, which is beneficial for both the retailer and the consumer.”

By incorporating personalisation into emails, Episerver client Cath Kidston saw a 53% increase in click-through rates and a 50% increase in conversions. The incorporation of personalised landing pages for the Irish Greyhound Board has also seen up to a 200% increase in conversion rates and a 30% increase in online revenue.

To download the full Episerver Digital Commerce report visit


For media information, please contact:
Alex Warren / Emma Sandham

Wildfire PR

020 8408 8000

About Optimizely (Episerver)

At Optimizely (Episerver), we're on a mission to help people unlock their digital potential. With our leading digital experience platform (DXP), we equip teams with the tools and insights they need to create and optimize in new and novel ways. Now, companies can operate with data-driven confidence to create hyper-personalized experiences. Building sophisticated solutions has never been simpler. Optimizely’s 900+ partners and 1100+ employees in offices around the globe are proud to help more than 9,000 brands, including Toyota, Santander, eBay, KLM and Mazda, enrich their customer lifetime value, increase revenue and grow their brands. Learn more at

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Media Contacts:

Rachel Teitt Gill
Director of Corporate Communications, Optimizely
+1 740-815-1588

Lucas Strombeck
Sr. Public Relations Manager, Walker Sands
+1 312-561-2485