Lindblad Expeditions Leverages Episerver Digital Experience Cloud to Support Digital Transformation Journey
Fully Immersive Interactive Website Brings the Expedition Experience to Users’ Fingertips
Episerver™, a leading provider of digital marketing, content management and digital commerce solutions, today announced that Lindblad Expeditions, the global leader of expedition cruises and adventure travel experiences, has implemented the Episerver Digital Experience Cloud™ to support its digital transformation.
Lindblad Expeditions is an expedition travel company that works in partnership with National Geographic to inspire people to explore and care about the planet. The organizations work in tandem to produce innovative marine expedition programs and to promote conservation and sustainable tourism around the world. The partnership’s educationally oriented voyages allow guests to interact with and learn from leading scientists, naturalists and researchers while discovering stunning natural environments, above and below the sea, through state-of-the-art exploration tools.
The goal of Lindblad’s digital transformation was to bring to life a new dynamic and flexible website that fully showcased the vibrant imagery of the expeditions and travels of its customers, while making it easy to navigate for end users. Via its National Geographic partnership, Lindblad has access to some of the best photography and videography in the industry and the world. The goal was to bring those photos and expeditions online to give visitors a sneak peak of what a real life expedition is like.
Since selecting Episerver, Lindblad has been able to successfully launch three sites – a consumer site and two B2B sites – as well as a mobile site, which is compatible with all mobile devices and is mobile search friendly.
“Delivering a great digital experience is very important to us as discovery, exploration, and active engagement are at the heart of our transformative travel adventures,” said Paula McAleese, Digital Marketing Manager, Lindblad. “We’ve replaced our previous antiquated text-heavy site with a new fully immersive interactive site that brings the expedition experience to your fingertips.”
“One of the best things about the Episerver Digital Experience Cloud is that it is so easy to use. Our staff was trained and up and running in just 10 minutes after the initial demo. It’s also very developer-friendly and there’s an open API, which allows for a lot of adaptation. We especially like the built in workflow functionality that allows non-digital marketing managers to make content changes and support efficient content review and approval.”
Since implementing the Episerver Digital Experience Cloud, analytics show that Lindblad Expeditions’ bounce rate is down and its average session duration rate has increased. In the near future, Lindblad Expeditions plans to update to the latest version of the Episerver Digital Experience Cloud, to support integration with third-party email service providers and its own internal booking systems for a 360-degree customer view.
“More than 30,000 websites around the world are powered by the Episerver Digital Experience Cloud – an easy-to-use unified platform for digital content, marketing, and commerce, enabling developers and marketers and merchandisers to have unprecedented control of their digital experience initiatives,” said James Norwood, Chief Marketing Officer and Executive Vice President of Strategy for Episerver. “Lindblad’s website offers extensive information and awe-inspiring photography with efficient navigation so nothing stands in the way of users being able to experience everything Lindblad’s voyages have to offer.”
The Episerver Digital Experience Cloud is a single platform for creating, managing and optimizing digital experiences including powerful content management, digital commerce, and enterprise search. An end-to-end cloud solution, Episerver enables high availability and performance, easy connectivity with other cloud services and existing systems, ability to manage spikes in customer demand, and a flexible and agile platform that can seamlessly adopt emerging technology updates.
Episerver empowers businesses to scale through the most customer-centric approach to digital experiences. Its Customer-Centric Digital Experience Platform™ features best-in-class content management and robust commerce, both backed by AI powered data and personalization solutions. The platform has consistently earned industry, analyst and media recognition for its vision, capabilities and customer commitment. Episerver’s 900+ partners and 825+ employees in offices around the globe are proud to help more than 8,000 brands enrich their customer lifetime value, increase revenue and grow their brands.
Rachel Teitt Gill
Director of Corporate Communications, Episerver
Sr. Public Relations Manager, Walker Sands