Press releases

One in three UK retailers don’t have a mobile app

Responsive design pushes the mobile retail app towards extinction

A third (32%) of the UK’s top retailers don’t have a mobile shopping app, reveals the new State of Digital Commerce report launched today by Episerver, which examines the retail and ecommerce trends set to shape 2017.

The report analyses the mobile presence of 100 top UK retail brands and draws on research with 1,200 consumers and 100 marketing professionals. It highlights that nearly a third of top retailers fail to provide a mobile application across either iPhone or Android devices.

In addition, 66% of marketing professionals no longer include mobile apps within their mobile marketing campaigns. Instead, the majority (56%) are choosing a responsive mobile presence, with 80% of the top retail brands opting for a responsive ecommerce site.

Commenting on this finding David Bowen, Head of Product of Episerver, said, “In 2017, mobile is going to play a bigger role than ever before in both marketing and retail. Our research shows that smartphones have reached near-complete adoption in the UK, with ownership of tablet devices also now pushing 70%. Yet while mobile commerce is going to be hugely important for today’s retailers, mobile apps are going out of style.

“This switch from mobile apps to in-browser experiences is largely being driven by the surge of mobile search and traffic, consumers have grown accustomed to managing their lives through a web browser. As such, the idea of manually installing and launching a different app for each brand experience seems like an unnecessary hassle.”

To find out the other top digital commerce trends for 2017, download the full Episerver Beyond Mobile: The Future of Digital Commerce report here

For media information, please contact:
Alex Warren / Emma Sandham
Wildfire PR
episerver@wildfirepr.com
020 8408 8000

About Episerver

Episerver empowers businesses to scale through the most customer-centric approach to digital experiences. Its Customer-Centric Digital Experience Platform™ features best-in-class content management and robust commerce, both backed by AI powered data and personalization solutions. The platform has consistently earned industry, analyst and media recognition for its vision, capabilities and customer commitment. Episerver’s 900+ partners and 825+ employees in offices around the globe are proud to help more than 8,000 brands enrich their customer lifetime value, increase revenue and grow their brands.

Media Contacts:

Rachel Teitt Gill
Director of Corporate Communications, Episerver
+1 740-815-1588
rachel.teitt@episerver.com

Lucas Strombeck
Sr. Public Relations Manager, Walker Sands
+1 312-561-2485
lucas.strombeck@walkersands.com