Smartphone Addiction Driving January Sales as UK Declared the Nation “Most Likely to Shop On a Smartphone”
Global survey finds UK consumers are more likely to shop on a mobile device than those in the US and other nations around the world
The UK is becoming a nation of smartphone shoppers, with more consumers from the UK opting to hit the January sales on mobile devices than those from other regions around the world. That’s according to new research from ecommerce platform provider Episerver, which surveyed the mobile shopping habits of ten nations across the UK, US, Europe and APAC.
Out of the regions surveyed, UK consumers were the most likely to shop on a mobile, with 59% of respondents making a purchase via their device’s web browser in the last month. This figure drops to 50% in the US, 46% in Australia, and dips as low as 36% in some European nations (Belgium and the Netherlands).
While the UK leads the way when it come to shopping on a mobile browser, Americans are ultimately more likely to make purchases via a retailer’s mobile app, with 29% having made an in-app purchase over the last month (compared to 27% in the UK). UK consumers were generally less app-savvy, with 40% having never used a mobile application to make a purchase.
When compared to Episerver’s mobile commerce study from the previous year, smartphone shopping is on the rise, with UK consumers now 12% more likely to conduct their shopping on a mobile device. Episerver’s figures also suggest that the range of devices being used to make purchases has also increased, with 87% of respondents now using a tablet to shop online.
Commenting on the findings, David Bowen, Director, Product Management for Commerce at Episerver, said, “While this increase in mobile shopping could take its toll on traditional retail outlets, it’s not all bad news for UK high streets. According to our report, 50% of UK respondents place “on the high street” in their top three locations for using a mobile device. As such, it appears that many UK consumers are looking for a combined online and offline approach to shopping, with many using their mobiles to spot deals and opting for increasingly popular in-store “Click and Collect” services.”
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Episerver connects digital commerce and digital marketing to help organizations create unique digital experiences for their customers, with measurable business results. The Episerver Digital Experience Cloud™ combines content, commerce and multi-channel marketing in a single platform to work full-circle for businesses online – from intelligent optimisation and lead-generation through to conversion and repeat business – with unprecedented ease-of-use.
Sitting at the centre of the digital experience ecosystem, Episerver empowers digital leaders to embrace disruptive, transformational strategies to deliver standout experiences for their customers – everywhere they engage. Founded in 1994, Episerver has offices in the USA, Sweden, Denmark, Norway, Finland, The Netherlands, South Africa, Australia, Singapore, Spain, UAE and the UK. For more information: www.Episerver.com.
Episerver empowers businesses to scale through the most customer-centric approach to digital experiences. Its Customer-Centric Digital Experience Platform™ features best-in-class content management and robust commerce, both backed by AI powered data and personalization solutions. The platform has consistently earned industry, analyst and media recognition for its vision, capabilities and customer commitment. Episerver’s 900+ partners and 825+ employees in offices around the globe are proud to help more than 8,000 brands enrich their customer lifetime value, increase revenue and grow their brands.
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