Manufacturing Distribution Technology Healthcare & Pharma Commercial Services Financial Services Speciality Retail Alaska USA increases engagement nearly 2000% Reyes Beverage Group increases sales by 22% Coloplast delivers product content in 28 languages Customer Webinars Tips & Tricks videos App Marketplace Find a partner User Guide Contact Support Commerce Cloud Content Cloud Intelligence Cloud B2B Commerce Cloud Digital Experience Platform Content Intelligence Web Content Recommendations Web Product Recommendations Customer Data Platform Cloud services Headless All capabilities Financial services Manufacturing Wholesale distribution Specialty retail Healthcare & pharma Commercial services Technology​ Events & Webinars Customer success stories Guides Articles Reports Content management Ecommerce Personalization Digital Experience videos Security, privacy & compliance Analyst Report: Forrester TEI Report: Reimagining Commerce Guide: COVID-19's impact on data privacy, protection and security Article: 5 digital sales channels to consider for your ecommerce strategy Education & Certification Expert Services Premium Support Onboarding Customer Success Management Support Services Find a Solution Partner App Marketplace Product Documentation Developer community

Florida Division of Emergency Management

Agility wins: Moving to the Episerver Cloud helps Florida Division of Emergency Management share critical Covid-19 information to residents

Dealing with Covid-19 on the digital frontline

As COVID-19 spread throughout the United States, the Governor of Florida issued a “Shelter in Place” order for the state, directing residents to the Florida Division of Emergency Management (FL DEM) website at www.Floridadisaster.org as a single source of information.

The order caused the site traffic to double overnight. The influx on the existing on-premise infrastructure could not withstand causing latency and crashes. FL DEM needed a cloud-based solution fast, escalating the issue all the way to the governor’s office.

A Cloud-first strategy to facilitate a communicative, digial ecosystem for all residents

The Episerver Customer-Centric Digital Experience Platform was the cloud-first solution FL DEM needed, providing high availability and performance, easy connectivity with other cloud services and existing systems, and the ability to manage drastic changes in traffic. Episerver, along with FL DEM’s web partners Blend Interactive and AAJ Computer Services, Inc dba OZ, were able to communicate the need for a Digital Experience Platform and execute an agreement in less than three days proving, together, the collaborative team could support their needs from an IT, security, and reliability perspective.

The implementation of Content Cloud highlights the benefit of cloud-based vs an instance-bound subscription license, with the need expanding beyond COVID-19, preparing them for the spikes in traffic that occur throughout hurricane season as well. The Cloud infrastructure, built on Microsoft Azure, means the site isn't prone to downtime, especially during critical periods.

There were a lot of moving parts to work within a short amount of time, balancing procurement, partnership, and implementation processes. Working as a cohesive team enabled agility and efficiently, with a common goal of keeping the site up as a critical resource for Florida residents. For this project, the goal was supporting the customer and working with them to execute and have their environment provisioned in less than 24 hours from receiving an executed contract.

Because of Blend's expansive experience working with Episerver, they were able to help articulate the value of DXP and collaborate with the client's internal development and IT teams for a seamless transition to the platform.

Project Facts
Florida Division of Emergency Management uses Content CloudSearch & Navigation

See the result at www.floridadisaster.org


Episerver uses cookies and browser technologies for analytics, personalized content and ads.