Manufacturing Distribution Technology Healthcare & Pharma Commercial Services Financial Services Speciality Retail Alaska USA - 2000% engagement increase Reyes Beverage Group - 22% sales increase Coloplast - product content in 28 languages Customer Webinars Tips & Tricks videos App Marketplace Find a partner User Guide Contact Support Customer Hub Commerce Cloud Content Cloud Intelligence Cloud B2B Commerce Cloud Digital Experience Platform Experimentation and Product Delivery Content Intelligence Web Content Recommendations Web Product Recommendations Customer Data Platform Optimization as a Service Cloud services Headless All capabilities Financial services Manufacturing Wholesale distribution Specialty retail Healthcare & pharma Commercial services Technology​ Events & Webinars Customer success stories Guides Articles Reports Content management Ecommerce Personalization Digital Experience videos Security, privacy & compliance Analyst Report: Forrester TEI Analyst Report: Gartner MQ for Digital Commerce Guide: COVID-19's impact on data privacy, protection and security Comparison: Episerver vs Sitecore Digital Maturity Assessment Education & Certification Expert Services Premium Support Partner Network Customer Hub Onboarding Customer Success Management Support Services Find a Solution Partner App Marketplace Product Documentation Developer community Find a Technology Partner


Hisco augments their sales approach with Episerver B2B Commerce Cloud

All hands on deck for an evolving sales model

A specialty distributor serving the electronic assembly, aerospace and defense, medical, electronics and other industrial markets, Hisco strives for continuous improvement in every aspect of their business. Whether it’s service, warehousing, automated inventory, packaging or shipping solutions, they strive for the highest customer satisfaction possible. When customers’ needs started evolving, Hisco invested in ecommerce.

Traditionally, Hisco was a very field sales driven organization. They didn’t have a very large ecommerce presence. They never intended to replace their sales model, instead they looked to ecommerce to augment their sales approach.

Early success and continuous improvement based on customer feedback

Since launching Episerver B2B Commerce Cloud by Insite, Hisco has seen an 8.1 percent increase in year-over-year online orders. The transformation has resulted in 80 percent fewer touch points required per online order. Hisco is building higher efficiencies by enabling their customers to self-serve. Hisco continues to look for ways they can improve their website through voice of the customer surveys, sales team feedback and reporting efforts.

Episerver uses cookies and browser technologies for analytics, personalized content and ads.