Technical Support Services
Our support services team is always here to help. We aim to make it simple for you to reach the right person, or to find the resources that will help you get back on track while minimizing risks to your business.
Browse our selection of helpful resources
Episerver World™ – our vibrant online community has more than 30,000 members and is focused on support for Developers and Marketers. Episerver World™ provides an extensive and rich self-help library of information including technical documentation, frequently asked questions, and best practice examples.
You can also find helpful support information in the:
Episerver offers application support subscriptions to both customers and partners. We provide the support subscriptions through our regional support centers which are staffed with highly skilled support engineers. They are available online or by phone. Our support subscriptions are offered as an annual term and there are Standard and Premium Support options:
- Standard Support is offered Monday – Friday 24 hours a day excluding holidays.
- Premium Support includes Standard Support plus 24x7x365 Support for Priority 1 issues. Explore our Premium Support subscriptions.
All Cloud customers can submit a support incident by emailing firstname.lastname@example.org, or contacting us by phone 24x7x365 at the following numbers:
- Worldwide: +46 8 555 827 50
- United States: +1-(877)-383-0885 (Toll Free)
- United Kingdom: +44 800 066 4784 (Toll Free)
- Australia: +61 2 9248 7215
Your cloud solution should never fail you, and neither will we. Episerver provides 24x7x365 monitoring and operations support for all of our cloud customers through a dedicated global managed services team.
Interested in purchasing an extra level of support? Find out about our support subscriptions
At Episerver our goal is to ensure your platform is working hard to meet your needs. However on occasion you might need an extra level of support, perhaps when you're launching a new initiative, or your company is entering a busy period.
We offer a range of support subscriptions to suit you.
Contact our support team to find out which subscription will suit you best.