Time

Session



13:00-13:30

Registration



13:30-13:45

Welcome and update Episerver Benelux 
Marten Kruisinga, Managing Director Episerver Benelux – Van Royenzaal



13:45- 14:30

Trends and opportunities in Customer Experience Management
Tim Walters, Digital Clarity Group -  Van Royenzaal



14:30- 15:15

Connecting Digital Marketing and E-Commerce 
Peter Sunna and David Bowen  – Van Royenzaal



15:15- 15:35

 Break – Van Royenzaal



15:35- 16:20

KeyMusic Customer Case
Van Royenzaal



16:20- 16:50

Silverpop
How behavioral Marketing Automation Changed 1to1 Marketing
The customer has moved into the center of communication. Learn why it is so important to understand individual behaviors and how you create a seamless customer experience across all channels through marketing automation.
Sebastian Hoelzl  – Van Royenzaal

16:50-18:00

Episerver Awards 2014 – Van Royenzaal
Award Show and Drinks