The main purpose of the website is to help visitors find the right information.
A high level of customer service is important, such as by providing e-services that simplify everyday life and make it easy for visitors to complete tasks. Clear navigation, structure and strong search capabilities are needed to help visitors find the information they need, or to solve their problem or task. We think many public websites and portals fit into this category.
To submit your entry for this category, please complete the form and include this information in your short summary (max 500 characters):
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Short summary (500-character limit):
Service and support web
How does the website help visitors find the right information?
Describe how the website helps visitors complete a task.
Describe how the website supports a high level of customer service, for example, by simplifying tasks.
Describe the results of launching the new website, supported by specific examples.