New survey of in-house marketers shows what tech and tactics are defining customer experiences today.

Individuals who are within our marketing database can download this complimentary report, which looks at whether marketers simply consider new technologies as quick-fix solutions to their customer experience (CX) woes, or if they're truly offering better interactions between organizations and consumers.

By examining the plans and predictions of more than 100 marketers across the UK, we’re finding out whether chatbots, personalization and even drone deliveries have staying power, or if marketers are doubting their impact.  

The report includes:

  • An overview of emerging customer experience technologies that marketers are considering or have already implemented
  • A definitive look at who, within retail organizations, is responsible for CX-driven technology purchases
  • The influence General Data Protection regulation has on customer experience

"Today’s brands want to provide memorable customer experiences, but budget-conscious marketers need to prioritize what technologies can help them get there. By surveying practitioners in this new report, Episerver has struck a balance between what consumers say they want and how or if marketers plan on delivering.”

Joey Moore
Joey Moore

Head of Product Marketing at Episerver