New features in Episerver Digital Experience Cloud

Episerver Digital Experience Cloud is always on, and always updated. With continuous updates that you can apply at your own pace, you get access to the latest features and benefits immediately when they are released. To help you explore and learn more about the new features, we have grouped them in seasonal launches.

Q1 ’20 Release

Q1 2020 saw 13 Episerver releases (297-309) providing you with more options to serve your customers without being tied to specialist resources.
  • Commerce Cloud – CSR Order Management Returns enhancements. Episerver have enriched the UI and functionality available in the Customer Service Representative (CSR) Application to empower more actions aligned to their day-to-day tasks, without having to have a deep understanding of the commerce system.
  • Marketing Automation – Images in push notification. Episerver have enabled you to deliver better experiences for your customers – rather than just text in push notifications you can create a more engaging alert with appropriate images.
  • Marketing Automation – self-serve for opt-in process. Customers are now able to manage their own opt-in process for emails, there is no need to contact Episerver to create the process and emails that are needed for your new contacts.

Q4 ’19 Release

Q4 2019 saw 13 Episerver releases (284-296) improving your customer experiences with better analytics, testing and order delivery.
  • Profile Store enhancements - Tracking Events can now be used to create segments in Visitor Groups. This unifies the data captured and made available to better target your audience. With more information available to personalize across channels you are able to give your visitors and even more relevant experience.
  • Cloud Self-Service - More options available to developers and partners to self-serve without having to log tickets with support, including Deployment, Restart applications/sites and cache management.
  • Campaign REST End Points – Developers are able to better integrate with more of the functionality end points of Marketing Automation (formerly Campaign)