Zone is the customer experience agency inside Cognizant. We generate value for businesses by creating transformative customer experiences.
Zone does this for some of the world’s biggest brands at every stage of their transformation journey – whether that’s by deeply understanding customers to reimagine the journey, rapidly creating new products and services that deliver value, or by scaling innovation across large-scale enterprises.
Zone’s belief is that it’s not innovation until it’s in the hands of customers. And the agency’s team of 300 practitioners work in multi-disciplinary pods to create award-winning customer experiences for brands such as adidas, Aviva, BMW, Centrica, Electrolux, the FA and the John Lewis Partnership.
We are number 5 in eConsultancy’s Top 100 UK Digital Agencies Report.
At the heart of this digital transformation project was a commitment to develop genuinely useful reactive content, including advice to warn customers of potential adverse weather conditions that could impact their insurance.