The Total Economic Impact™ of Migrating from Ektron to Episerver Customer-Centric Digital Experience Platform

Forrester interviewed Episerver customers who moved from Ektron to Episerver DXP to provide readers with a framework to evaluate the potential financial impact on their organizations and examine the potential return on investment (ROI) enterprises may realize by moving.

Forrester interviewed several customers that have migrated from the on-premise Ektron solution to Episerver DXP. These organizations deliver content to unique visitors ranging from tens of thousands to millions per month. Read the report to find out the constraints these customers faced with the Ektron system, why the migration to Episerver DXP was necessary and benefits they have seen since migrating.  

Following the transition to Episerver DXP, customers were able to take charge of the content release timing and much of the responsibilities previously handled by IT were carved out and collapsed into a shortened workstream with content producers taking control of updates directly.  

Key findings

  • Customer retention is improved through faster content update cycles and more consistent delivery
  • A significant shift and decrease in cost of content management from IT
  • An ROI of 202%

Looking at one perspective – say, security – for what we’re paying for security professionals these days, all of that expertise and value they provide is built into the DXP solution. So, if we’re paying for that separately as an on-premises solution, we’re paying a whole lot more for it.


Governmental organization Canada

Om rapporten


The Total Economic Impact™ Of Migrating From Ektron To Episerver Customer-Centric Digital Experience Platform


Henry Huang


May 29, 2020

TEI framework and methodology

From the information provided in the interviews, Forrester has constructed a Total Economic Impact™ (TEI) framework for those organizations considering implementing Episerver Digital Experience Platform when already on Episerver Ektron. The objective of the framework is to identify the cost, benefit, flexibility, and risk factors that affect the investment decision. Forrester took a multistep approach to evaluate the impact that Episerver Digital Experience Platformcan have on an organization. 


Interviewed organizations for this study

Forrester conducted four interviews with Episerver Digital Experience Platform customers. Interviewed customers include the following:

Industry Region Interviewee Unique visitors/month
Goverment Canada CIO 400,000+
Software United States Director of Digital Marketing 700,000+
Financial Services United States VP of Internet Services 3,000,000+
Non-profit United States Lead of Digital Programs 30,000+