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Friction-free commerce from capture to fulfillment

Order Management gives you the tools and visibility to easily manage the entire lifecycle, so that you can give your customers a friction-free experience.

What you can do with Order Management

Key features of Order Management

Easy interface

This modern app streamlines locating and editing customer orders. Using search on any element of the customer, order, or product immediately speeds up response time for your teams. Editing, cancelling, splitting, and many other order actions are included already so you can focus on delighting the customers.

Connect service representatives

Connecting your service representatives to digital orders enables them to impress customers with helpful, knowledgeable and effective advice. Product content, customer history, and recommendations are immediately accessible for each order.

Handling complex orders

Order Management can handle the unique complexities of pricing and orders in your catalog. Specific pricing structures, volume discounts, bundles and promotions are supported, and can be orchestrated across multiple connected systems.

Full view of the customer journey

Understanding what led to a completed or cancelled order is necessary to repeat or improve success. Get optimization recommendations for every step, from search and research to purchase.

Related products

Gartner Peer Insights ‘Voice of the Customer’: Digital Commerce

IDC: Delivering Customer-Centric Experiences for Digital Commerce​

Gartner Peer Insights recognizes the vendors that are the most highly rated by their customers through the Customers’ Choice distinction. Episerver has been featured in Gartner Peer Insights Voice of the Customer publication for Digital Commerce, proving Epi as one of the leading Digital Commerce brands.

The IDC Technology Spotlight discusses the importance of having a unified approach to content and commerce for companies’ success: digital experience strategies need to address both technology and business. Episerver’s work with our partner Perficient has been recognized for the benefits it brings to midmarket and enterprise customers in CMS expertise, experience-driven technology, strong commerce functionality, cloud services, visual authoring, and a strong ongoing post-implementation relationship with our customers.

Partnering up for your success

800+

Partners

5000+

Certified developers

20 000+

Websites using Episerver

Benefit from experience, with Episerver Expert Services

Episerver Digital Experience Platform lets you do amazing things for your customers. Leverage our experts to do amazing things for you! Our team of digital strategists enable Customers and Partners to deliver quantifiable business results powered by Episerver Digital Experience Cloud. Consultants with a depth of experience in all aspects provide expertise and guidance to position you for success.

See our capabilities in action and sign up for a demo

Schedule a live demo with one of our specialists at your convenience. Let us know your requirements and we'll show you how we can elevate your business.

  • Your demo is customized around you
  • Our experts can answer your questions
  • Free and non-binding

Find out why Episerver is the right choice for your business.

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