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Episerver Triggered Messages – personalized by AI

Episerver Triggered Messages Send personalized emails and messages triggered by real-time events. Our solution uses artificial intelligence to personalize recommendations and content, and to enrich your CRM data. (Formerly Episerver Reach)

Products used:

Commerce Cloud

Keep customers engaged and coming back to your site

Always-on personalization with Episerver

By analyzing the past and current behavior of each customer, Episerver Triggered Messages enables you to send the right content and recommendations at the right time. You can quickly increase conversions and engagement.

Sell and engage more with event triggering

Episerver Triggered Messages uses a combination of artificial intelligence, machine learning, and merchandising strategies to send the right message at the right time, and in the right channel.

  • Discover most likely purchases

    Our feature creates product recommendations that each customer would be most likely to purchase based on cross-sells from previous purchases, recently viewed products, and new products.

  • Send additional offers or incentives

    For basketed items, automatically send an email, text or app notification with an additional offer or incentive. Personalize product alternatives to encourage click-throughs to purchase.

  • Remind customers to complete actions

    If a customer does not complete a certain task, bring them back to your site with a well-timed reminder. This is a smart way to increase engagement and conversions.

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