Gartner Peer Insights ‘Voice of the Customer’: Digital Commerce

Episerver, the customer-centric digital experience company, has been recognized in the 2019 Gartner Peer Insights ‘Voice of the Customer’: Digital Commerce report. We believe our DXP delivers advanced capabilities for digital commerce, content and personalization- making us a top B2B ecommerce platform.

This is Episerver’s first time in the Gartner Peer Insights ‘Voice of The Customer’: Digital Commerce report. Per our understanding, the report assesses the Strengths of vendors providing digital commerce platforms based on first-hand customer reviews.

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The report includes:

  • An overview of top ecommerce platform market trends
  • Insights into the strengths of named vendors
  • Customer feedback with reviewer firmographic details

The [Episerver] platform is stable, reliable, and powerful. Developer and end-user friendly.

Anonymous customer

Gartner Peer Insights ‘Voice of the Customer’ September 2019

How does Gartner define “digital commerce” platforms?

”Digital commerce platforms facilitate purchasing transactions over the web, and support the creation and development of customer relationships across multiple retail, wholesale, mobile, direct and indirect sales, call center, and digital sales channels. Key functionality for this technology includes the creation and management of product catalogs, web storefronts, shopping carts, and product recommendation and personalization. Organizations looking to improve the customer experience and extend the infrastructure required for the creation of new digital business designs are driving the demand for these digital commerce platforms.”

Why is the Gartner VOC: Digital Commerce report useful for ecommerce platform evaluators?

”The ‘Voice of the Customer’ is a document that synthesizes Gartner Peer Insights’ reviews for the previous year into insights for IT decision makers. This peer perspective, along with the individual detailed reviews, is complementary to expert research and can play a key role in your buying process, as it focuses on direct peer experiences of implementing and operating a solution.” As per our understanding, this paper contains the best ecommerce platform vendors as voted by customers.

Vendors listed in the 2019 Q4 Gartner VOC: Digital Commerce report

”Since October 2015, more than 300,000 reviews across more than 330 markets have been posted to Gartner Peer Insights. The ‘Voice of the Customer’ is a document that synthesizes Gartner Peer Insights’ reviews for the previous year into insights for IT decision makers.

This peer perspective, along with the individual detailed reviews, is complementary to expert research and can play a key role in your buying process, as it focuses on direct peer experiences of implementing and operating a solution.

In the digital commerce market, Gartner Peer Insights has published 607 reviews and ratings in the 12-month period ending 31 October 2019. Only vendors with 10 or more eligible published reviews during the specified one-year submission period are included in this document.”

Episerver was placed amongst the ten top b2b ecommerce platform vendors as a result of our high customer satisfaction feedback.