2020 online shopping habits and retailer strategies

Sign up to get early access to the fourth annual Reimagining Commerce report, a survey of nearly 5,000 global online shoppers. We'll email you a copy when it's ready in late February.

For the fourth year in a row, Episerver is surveying nearly 5,000 consumers about their online shopping habits and expectations. Sign up to get early access to the report and learn the key tactics to delivering standout ecommerce experiences in 2020.

Your top takeaways from the report

  • Consumers are conflicted in their desire for both personalization and privacy.
  • Well over half of Millennials (58%) default to smartphones when shopping online
  • 76% of consumers are dissuaded from making a planned purchase if shipping costs are too expensive

Sign up to get early access to the Reimagining Commerce 2020 report. We will email you the report when it's ready in late February.