The Pros and Cons of Live Chat in Banking

Over the last two decades, financial institutions have undergone a complete digital transformation. From e-transfers to contactless credit cards, there’s no denying the overwhelming shift to digital transactions.

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tor, oktober 1
11:00 - 12:00 EDT

Right alongside that shift, how and where customers access support has also changed.

When asked about the top three NEW website features and/or functionality retail and investment banks would be most likely to adopt in the next 12 months, 32% of participants in Episerver's Digital Experience Report stated Live Chat was a priority.

Customer journey and personalization experts Episerver will discuss:

  • The pros and cons of live chat in banking
  • What does good live chat look like
  • How to ensure a smooth customer journey and excellent service levels

John Field

Product Marketing Manager

Phil Hazelton

Solutions Director

Scott Reed

Head of Development