The Support Services team is always here to help, either backing Episerver Partners or offering first line assistance to customers. Whether you require regional cover or a premium plan for 24 x 7 priority 1 issues — we have the solution for you.
Self-help resources – The Episerver community
Engage your peers and our community experts at https://world.episerver.com/forum.
Episerver World™ – our vibrant online community has more than 30000 members and is focused on support for Developers and Marketers.Episerver World™ provides an extensive and rich self-help library of information including technical documentation, frequently asked questions and best practice examples.
Our members share and discuss digital strategy, development best practices, and 3rd party integrations across Web Content Management, Search, Digital Commerce, and Digital Marketing. At Episerver World, you also have the opportunity to engage and ask our EMVPs – Episerver Most Valued Professionals – developers with extensive experience and world-class expertise in Episerver solutions.
Eligible customers and partners can submit a support incident at https://support.episerver.com.
Episerver developers are true experts, but even an expert may need help to untangle a particularly tricky challenge. Episerver offers application support subscriptions to both customers and partners. We provide the support subscriptions through our regional support centres staffed with highly skilled support engineers who are available online or by phone. Our support subscriptions are offered as an annual term and there is a Standard and Premium Support option:
- Standard Support is offered Monday – Friday from 8:30-17:30 regional time excluding holidays.
- Premium Support includes Standard Support plus 24x7x365 Support for Priority 1 issues.
When you need assistance, our support engineers will be ready for you. They will perform research, which may include collecting diagnostic information, troubleshooting the incident, providing workarounds or fixes, and acting as the focal point for communication through the life cycle of an incident.
All Cloud customers can submit a support incident at firstname.lastname@example.org, or contact us by phone 24x7x365 at the following numbers:
- Worldwide: +46 8 555 827 50
- United States: +1-(877)-383-0885 (Toll Free)
- United Kingdom: +44 800 066 4784 (Toll Free)
- Australia: +61 2 9248 7215
Your cloud solution should never fail you, and neither will we. Episerver provides 24x7x365 monitoring and operations support for all of our cloud customers through a dedicated global managed services team.
If there is an incident our managed services team will work within our customer’s environment to resolve the issue and provide a resolution without our customer’s involvement. Cloud customers additionally receive developer support as part of their cloud subscription.
Episerver Campaign Support
All customers of Episerver Campaign can submit a support incident via: