We have combined 20 years of experience of website software operation with industry best practices for site operation, and added dedicated world-wide teams of web operations experts. The result is a digital presence that is always available, responsive and secure.
Bridging the gap
To Episerver, the delivery of content is the benchmark of availability. Many customers are challenged by complex infrastructure and software setups, with a number of different service providers and vendors. Our Managed Services team bridges the gap between hosting and web experience delivery, which lets you focus on content, products and marketing – instead of web operations.
Services included to plan and maintain your digital experience:
- Pre-go-live planning
- Deployment management
- Monitoring and response to alerts
Speed and scalability
Research has shown that the speed of a website or commerce site is a crucial component of the user experience, one that directly affects the visitor’s engagement and eventual conversion on the site. Add to that changing traffic patterns – seasonal peaks, gradual changes over time and sudden jumps in traffic – and you realize that website speed is not a simple matter. Until now.
Services included to ensure speed and availability:
- Optimized content delivery including CDN and cache best practices
- Automatic scaling out to increase instances as needed to handle load
- Proactive monitoring with web reporting through the DXC portal
Monitoring and incident management
We know that you cannot afford your digital presence not to be available all the time, regardless of traffic spikes. We constantly monitoring the services in order to spot performance or availability issues and act upon them before they turn into problems.
Services included to catch and correct issues before they affect website delivery:
- 24x7x365 incident and problem management
- 24x7x365 Episerver Cloud support following ITIL processes
- Full-stack service level management