Coping with COVID: How financial services can adapt to the new normal

The financial services sector is currently facing challenges on multiple fronts: social distancing requirements mean that few customers are able to be served in-person. At the same time, record numbers are frantically trying to contact providers with questions and concerns as their finances are impacted by the coronavirus pandemic.

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Why watch the webinar?

The situation will require constant, careful handling from finance companies as they seek to reassure customers and earn their trust during this volatile period – and a lot depends on just how well companies’ digital infrastructure and services can handle the increased demand.

In these unprecedented times, it is imperative for credit unions, retail banks and asset management firms to digitally transform to operate effectively during COVID-19 and innovate to come back stronger once the pandemic is over. 

In this webinar, we will cover:

  • How consumer behaviour has changed and the key challenges this presents to your business
  • How to improve your digital agility and examples of customers that have done so successfully
  • The next steps to take to futureproof your business during and past COVID-19


John Field

Product Marketing Manager

Craig McLaughlin


Alex Jimenez, Extractable

Alex Jimenez

Chief Strategy Officer