The digital customer is always right

This on-demand webinar, led by Episerver customer Ahmed Marzouk from Cleaner’s Supply along with Episerver's Ed Kennedy, talks through the digital transformation journey Cleaner's Supply embarked on and shares lessons they learned along the way.

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EcommercePersonalization

Overview

Digital experience is vital to build successful relationships between B2B companies and their customers. In this webinar Ahmed Marzouk from CleanerSupply.com and Episerver’s Ed Kennedy, delve into how to create a successful ecommerce site that delivers an incredible customer experience.

Cleaner's Supply candidly shares their experience, challenges and learnings from their digital transformation journey and details the business process and ecommerce technology strategic plan they used.

In this webinar, you will learn:

  • How to build a digital commerce user experience that stands out and keeps buyers coming back
  • How a single cloud platform best serves the needs of internal and external stakeholders
  • What it really takes to digitize and personalize the B2B buyer experience
  • The importance of mobile-first, rather than mobile-responsive, navigation optimized for customers in the field
Dry-cleaned, plastic wrapped clothes behind a counter stacked with boxes of dry-cleaning supplies

Speakers

Ed Kennedy

Ed Kennedy

Sr. Director of Commerce Strategy
Episerver

Ed Kennedy has spent the last 10 years designing and implementing ecommerce platforms for consumer brands, B2B manufacturers and wholesale distributors. As a Senior Director of Commerce at Episerver, Ed is responsible for successful adoption of the Episerver platform by customers. Previously, Ed held leadership positions at eCommerce Agencies such as Gorilla Group, Guidance, and Luminos Labs implementing Episerver Commerce, Magento, and SAP Hybris.

Ahmed Marzouk

Ahmed Marzouk

Director of Information Technology
Cleaner's Supply