Account Manager - Chicago, IL, USA

The Account Manager is responsible for managing and for ongoing development of existing designated customer relationships in North America. The accounts to be managed are a subset of accounts which fall outside of the Strategic Account list of the Account Manager. As an AM you will be responsible for independently creating and executing on an account communication and customer support strategy for a set amount of non-strategic target accounts. Additionally, you will be responsible for creating and identifying upsell opportunities within your target account base, and with closing of deals with assistance from assigned the Account Manager when required. The Account Manager role requires travel wherein AMs will be continually meeting with accounts to develop deeper relationships and further to identify emerging opportunities. AMs are also required to fully participate in ongoing organizing and running of remote regional user groups and customer events as these events will include the AM managed accounts.

All opportunities within assigned accounts will be managed by the Account Manager and you will be responsible with respect to all necessary aspects of the sales process, including stages within the sales process. A key part to this role is to ensure the quick turnaround of these transactions for the customer and Episerver.  These transactions will be duly documented and categorized in CRM and maintained for forecast accuracy.  This position will have an Account Call and Opportunity quota that will be provided in the terms of a Compensation Plan from Sales Operations.

Leadership and Management

  • Represent Episerver in a positive and professional manner
  • Work with all personnel and outside contacts to satisfy clients and achieve company goals
  • Independently Identify areas of improvement in the company and contribute in creating and implementing solutions
  • Perform any other duties assigned by your manager, Alex Martel VP North America Customer Sales

Account Management

  • Conduct Contract Administration Requests including adds, deletes, and changes
  • Complete and maintain accurate account forecasts, data gathering and reports for Business Managers
  • Identify opportunities for, and conduct onsite meetings with key accounts
  • Organize and run regional customer events
  • Conduct ongoing customer needs analysis and research of customer requirements
  • Participate in management meetings and take responsibility for sales / Account Management improvement initiatives and other assigned action items
  • Determine and identify need for customer escalation as per escalation procedure
  • Provide timely account forecasting of opportunity and ensure CRM is up to date and accurate.

 Please send resumes to

Req#: SALES-17-110